Privacy Policy

Liana Luxe Glow respects your privacy. This policy explains what information we collect, why, and what you can do about it. It is written to comply with Kenya'sData Protection Act, 2019.

The short version

This website sets no cookies, runs no advertising trackers and has no contact form. We only hold the information you choose to send us when you message us, and we use it solely to answer you and fulfil your order.

What we collect

Through this website

Nothing. There is no analytics script, no advertising pixel, no cookie banner because there are no cookies to consent to. Our hosting provider keeps standard server logs (IP address, browser type, pages requested) for security and reliability, as all web hosts do.

When you contact us

When you message us on WhatsApp, Instagram, Messenger, email or phone, we receive:

• Your name or social media handle and contact number
• The content of your messages, including any photos you choose to send
• Delivery details, if you place an order

Skin photographs

Some customers send photos of their skin to help us advise them. This is entirely optional — we can always advise from a written description. Photos are used only to answer your enquiry. We will never publish, share or use your photo in marketing without asking you first and getting your explicit agreement.

How we use your information

• To answer your questions and recommend suitable products
• To process, package and deliver your order
• To handle returns, exchanges and complaints
• To keep basic records of sales, as required for tax purposes

We do not sell, rent or trade your personal information to anyone, ever. We do not send marketing messages unless you have asked us to.

Who else sees it

Your conversation lives on the platform you chose to use, so WhatsApp (Meta), Instagram (Meta) or your email provider also process it under their own privacy policies. If you order a delivery, we share your name, phone number and address with the courier so they can deliver it. That is the full list.

How long we keep it

Message threads remain on the relevant platform until you or we delete them. Order records are kept for seven years to meet Kenyan tax and accounting requirements. You can ask us to delete your conversation history at any time.

Your rights

Under the Data Protection Act, 2019 you have the right to:

• Be told how your data is being used
• Access the personal data we hold about you
• Have inaccurate data corrected
• Ask us to delete your data, where we are not legally required to keep it
• Object to your data being used for a particular purpose
• Complain to the Office of the Data Protection Commissioner

To exercise any of these, message us or emailhello@lianaluxeglow.com. We will respond within 30 days.

Security

We keep customer records on password-protected devices and limit access to the people who need it. No system is perfectly secure, but we take reasonable and proportionate care of what you share with us.

Children

This site and our products are intended for adults. We do not knowingly collect information from anyone under 18 without a parent or guardian's involvement.

Changes to this policy

If we change how we handle your information we will update this page and change the date at the top.

Contact

Liana Luxe Glow
Twilight Plaza, Shop F3-09B, Tom Mboya Street
Nairobi, Kenya
hello@lianaluxeglow.com · +254 750 701 612

Questions about this policy? Message us on WhatsApp or emailhello@lianaluxeglow.com.