Frequently asked questions

Message us on WhatsApp or Instagram with the product you want, or just describe your skin and let us suggest something. We confirm availability and the total cost in the chat, then arrange collection or delivery. There is no checkout on this site — everything happens in conversation so you can ask questions first.

Stock and pricing move with supply, and we would rather quote you an accurate price today than show you an outdated one. Message us and you will get the current price within minutes during opening hours.

M-Pesa or cash on collection at the shop. For deliveries we confirm the total, including delivery cost, before anything is dispatched.

Yes, and we encourage it. We are at Twilight Plaza, Shop F3-09B, Tom Mboya Street, Nairobi. Coming in means you can test textures and shades on your own skin before committing.

Yes — same-day delivery for orders confirmed before mid-afternoon, subject to rider availability. Share your location in the chat and we will quote the delivery cost.

Yes. We send countrywide by courier, typically arriving within one to three working days depending on your location and the courier used.

It depends on your location and the size of the order. We always confirm the exact delivery cost in the chat before dispatch — there are never surprise charges.

Yes. We source through legitimate channels and we are happy to show you batch codes and packaging in person. If anything you receive seems wrong, bring it back and we will make it right.

We sell gentle brightening products — vitamin C, niacinamide, alpha arbutin and similar cosmetic ingredients that help skin look clearer and more even. We do not sell mercury or steroid-based bleaching creams, which are dangerous and cause lasting damage. If you are currently using one, we will help you come off it safely.

Not the ones we stock. Every sunscreen on our shelf is screened specifically for how it dries down on deeper skin tones, because a grey cast is the main reason people stop wearing SPF.

That is the main thing we do. Send a message describing your skin, what you are using now, whether it reacts easily and your budget. We will suggest a routine — usually three or four products, not ten.

Hydration and glow improve within one to two weeks. Texture takes two to four weeks. Dark marks and uneven tone typically need eight to twelve weeks of consistent use with daily sunscreen, and older pigmentation can take six months. Anyone promising faster is not being honest with you.

Yes, please. Apply a small amount behind the ear or on the jawline for three consecutive days before using anything new on your whole face — particularly if your skin reacts easily.

Many are, but some are not — retinoids in particular are not recommended during pregnancy or breastfeeding. Tell us if you are pregnant or breastfeeding and we will steer you to suitable options, and check with your doctor if you are unsure.

Stop all actives immediately — acids, retinoids, vitamin C, scrubs. Cut back to a gentle cleanser, a soothing product, a ceramide moisturiser and sunscreen for two to four weeks. Stinging is damage, not a product "working". Our guide to sensitivity and barrier repair walks through it in detail.

Unopened products with intact seals can be returned or exchanged within 7 days of purchase, with proof of purchase. For hygiene and safety reasons we cannot accept opened skincare unless it is faulty, damaged in transit or incorrectly supplied.

Message us within 48 hours with a photo and we will replace it or refund you. That is on us, not on you.

Stop using it and tell us. We will talk through what happened and help you find something more suitable. We cannot accept opened products back, but we would much rather hear about it than have you quietly give up.